TERMS OF SERVICE
INFORMATION ABOUT US
This website, www.tangleangelprofessional.com, is operated by Richard Ward Couture Styling Ltd, Registered in England, Company No: 7845390. Registered Office: Suite 1, 1st Floor, 1 Duchess Street, London W1W 6AN. Our VAT number is 133679986 (hereinafter the "Publisher" or "We" or “Us” or “Seller”).
(1) Introduction
These terms and conditions govern your use of (‘the website’) and the purchase of products (the “Products”) by you through this Site; by using the Website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use the Website.
As used in these Terms of Service, “You” or “Purchaser” shall mean the person who browses the Website and/or the company who orders any Products via the Website; “We” or “Seller” shall mean the company identified in the Information About Us notice above; Purchaser and Seller are hereinafter collectively referred to as the “Parties” and, individually, a “Party”.
(2) Intellectual property rights
The content of the Website is protected by copyright, trademarks, and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.
Customer will not do or authorise any third person to do any act which would or might damage or be inconsistent with the trade marks or service marks used by Seller on, or in relation to, the Products or to the goodwill associated therewith, and in particular, will not carry out or authorise the alteration, obliteration or covering up of such marks or the incorporation of other marks (in whole or in part) on any Products. Customer acknowledges and agrees that all intellectual property rights relating to the Products are the exclusively property of the Seller and its affiliate companies. Customer will procure that the Seller’s intellectual property is only used as is to promote the Products and will not do (or authorise any third person to do) anything that may:
(a) impair or damage the Products or the goodwill or reputation associated with Seller’s intellectual property rights; or
(b) adversely affect the value or validity of Seller’s intellectual property rights; or
(c) bring the Seller’s intellectual property rights into disrepute; or
(d) suggest an affiliation or relationship with Seller that does not exist.
(3) Licence to use website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
(a) republish material from the Website (including republication on another website)
(b) sell, rent or otherwise sub-license material on the Website;
(c) reproduce, duplicate, copy or otherwise exploit material on the Website for a commercial purpose;
(d) edit or otherwise modify any material on the Website; or
(e) redistribute material from the Website except for content specifically and expressly made available for redistribution (such as our newsletter).
Where content is specifically made available for redistribution, it may only be redistributed within your business.
(4) Limitations of liability
We try and offer you the best service we can. But we cannot promise that all our products and services will meet your requirements and we cannot guarantee that they will be fault free. If you find a fault, please let us know. The Website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on The Website we will try to correct them as soon as we can.
In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Website with any of your equipment, software or telecommunications links;
technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website;
inadequacy of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to The Website.
Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.
(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and/or password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.
We may disable your user ID and password at our sole discretion or if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
(6) Reviews, comments, communications & other content
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the website.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that is unlawful, illegal, fraudulent, harmful, or is connected with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website for any purposes related to marketing without this company’s express written consent.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that could be used to copy, publish or send mass mailings or spam.
You must not use the Website, nor authorise any third party to use nor post any information onto the Website that is intended to copy, publish or send material (or in fact does any of the said actions) which is illegal or unlawful, or any material which could give rise to legal action under English and other applicable law. All material you copy, publish or send to or via the Website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; all such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime; further, all material copied, published sent to or via the Website must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.
This company reserves the right to edit or remove any material posted upon the Website without any reference or permission from you.
This company may take such action against you or any third party as we deem appropriate to deal with any posting of any unsuitable material, including (but not limited to) suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.
In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, and in particular, to reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.
(7) Terms of Sale
By Placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
We clearly show you the price you have to pay for our products. All Prices are exclusive of VAT which is added at checkout. Delivery costs may be charged in addition. If, by mistake, we have under-priced a product, we will not have to deliver that product to you at the stated price, provided that we tell you before we post the product. You can then decide if you still want the product. All prices advertised are subject to change.
No Order will be accepted below the Minimum Order Value of £75 (excluding VAT).
Customer remains free to set the price at which it will sell the Products.
Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery notice for further information.
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
Discount codes may be offered to account holders from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. The conditions of use relating to any discount code will be specified at the time of issue.
We reserve the right to alter or amend these Conditions at any time save in respect of Orders already accepted. Seller may at any time cease supply of any of the Products, or discontinue or remove any of the Products from its range of products for sale.
(8) Cancellation & Return
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Our stock team pick, pack, and ship orders very quickly so it is not always possible to cancel orders once they have been placed. Please see the Contact Us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
Returning Unused Products
Our returns policy covers items purchased through tangleangel.com only.
If you have changed your mind about a product after you have received it, you can return it to us for a refund within 14 days. Items must be returned in resalable condition, in their original packaging and with any security seals still intact.
Please email us at sales@tangleangel.com to advise us of the return before sending.
We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we cannot issue a refund for lost or damaged items.
Regrettably we are unable to cover the postage costs of returns.
Returns Address:
Returns
Tangle Angel
Gardner House
Hornbeam Park
Harrogate
HG2 8NA
Post the parcel at your local Post Office and make sure you keep the receipt and ‘proof of postage’ until you’ve received your refund.
Refunds can take up to 10 working days to process. Although we are unable to notify you when the parcel reaches our warehouse, we will send you an email confirmation as soon as your refund has been processed.
If you need assistance with your refund or return please email sales@tangleangel.com
Product Exchanges
Unfortunately, we are unable to exchange items.
(9) Complaints
We aim to deal with any complaints in a fair and efficient way. Please let us know if you have any complaints or comments by emailing us at info@tangleangel.com.
(10) Advertising Materials
All advertising, display and promotional material which is supplied without charge (including samples and gift with purchase, merchandising units, retail units, display units) either by a sales representative or Seller or delivered with an Order or separately will remain the property of Seller and will be returned if and when requested. If Customer fails to comply with Seller’s reasonable request to return such materials, Seller has the right to enter the Customer’s premises on prior notice to remove all such materials, together with any other signs or notices referring to Seller’s Products. During the period in which such materials are displayed by Customer, Seller shall only be responsible for the costs of rectifying manufacturer defects in the materials and all other costs associated with the upkeep and maintenance of the materials shall be borne by Customer.
(11) Warranties and Limitation of Liability
11.1. Seller warrants that that on delivery the Products shall:
(a) conform in all material respects with their description; and
(b) be of satisfactory quality.
11.2. Customer acknowledges and agrees that:
(a) It shall inspect the Products to satisfy itself as to their condition and comply with the delivery queries procedure set out in these Conditions; and
(b) Other than expressly provided herein, or in any Other Applicable Agreement, Seller has not given any warranty, condition or other term as to the quality or fitness for any purpose of the Products and all warranties, conditions or other terms, express or implied (by statute or otherwise), are excluded from the Order and these Conditions to the fullest extent permitted by law.
11.3 Seller will not be liable to Customer, whether arising from tort including negligence, breach of contract or otherwise, arising out of, or in in connection with the Order or these Conditions for any:
(a) loss of profit (whether direct or indirect);
(b) loss of goodwill, loss of business; or
(c) any indirect or consequential loss or damage, costs, expenses (including of the type specified in Clauses 24 (a) - (c).
11.4 Nothing in these Conditions excludes or limits Seller’s liability for:
(a) fraud or fraudulent misrepresentation;
(b) death or personal injury caused by its negligence; or
(c) any other matter for which it would be unlawful for Seller to exclude or limit its liability.
11.5. Subject to Clause 11.4, Seller's total liability to Customer in respect of an Order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 125% of the price payable for the Products under that Order.
(12) Personal Data
All personal information (personal data) marked with an asterisk and collected for mail-order purposes shall be required, as such information is necessary for the purposes of processing and delivering orders, and issuing invoices. Said information shall be strictly confidential and for use only by Seller or its subcontractors under the same obligations, for the sole purpose of processing orders and as per the Privacy Policy accessible here.
(13) Restrictions
In no circumstances must Products be exported without the prior written approval of Seller.
(14) Force Majeure
If Seller is prevented from performing any of its obligations in respect of any Orders by any circumstances whatsoever outside its control (including, but not limited to, strikes, labour disputes, fire, accident, act of God, explosion, flood, war or civil disturbance, breakdown of plant or machinery, difficulty or increased expense in obtaining staff or materials, and industrial or political activities) further performance of the relevant Orders will either be suspended so long as Seller is so prevented or, at Seller’s option cancelled; in which case Seller will not be liable for breach of contract or for any loss, damage or injury of any kind whatsoever, whether direct or indirect, caused by or arising out of or connected with the said suspension or cancellation.
(15) Breach of these Conditions
If Customer (i) defaults or commits a breach of the Conditions or other aspects of an Order or of any of its obligations to Seller; (ii) suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts; (iii) makes an application for or enters into any arrangement with its creditors (other than for the purpose of a bona fide scheme of solvent amalgamation or reconstruction); (iv) is or may within 28 days become insolvent or pass a resolution for winding up or a court of competent jurisdiction does or may within 28 days make an order to that effect (other than for the purpose of a bona fide scheme of solvent amalgamation or reconstruction); (v) is or may within 28 days become subject to an administration order; (vi) is or may within 28 days become subject to a receiver, administrative receiver, examiner or other third party (including without limitation a creditor, garnishor, charger or bailiff) being appointed over or taking or attempting to take possession of any of its assets; (vii) enters any form of bankruptcy, either compulsory or voluntarily; (viii) undergoes any analogous occurrence to the aforementioned under foreign law; (ix) suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business; or (x) exposes Seller to what is, in Seller’s sole discretion (not to be unreasonably exercised), material risk of reputational harm to Seller, Seller may cancel, suspend or terminate any contract or Order between the parties and/or decline to make further deliveries and/or have access to Customer's premises for the protection and/or removal and repossession of any Products in which property will not have passed from Seller to Customer.
(16) Confidentiality
Customer shall not disclose to any person at any time any information or matter which is not in the public domain and which relates to the affairs of Seller or about any other confidential matters which may come to Customer’s knowledge in the course of its relationship with Seller. The restriction does not apply to: (a) any use or disclosure authorised by Seller or as required by law; or (b) any information which is already in, or comes into, the public domain otherwise than through Customer’s unauthorised disclosure.
(16) Variation
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. Tangleangel.com shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Services and/or any page of this Website.
(17) Entire agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
(18) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
(19) Our contact details
You can contact us by email to info@tangleangel.com, or call us on +44 (0)845 4591182.